Job Opening for Customer Service/Graphic Designer in Digital Room LLC (1130 Avenue H E, Arlington, TX 76011)



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Job Category : Content Writing
Company Name: Digital Room LLC
Position Name: Customer Service/Graphic Designer
Location : 1130 Avenue H E, Arlington, TX 76011
Job Description : The Super PEG Agent reviews all artwork, repairs files, and provides support to customers and other departments via written and/or verbal communications to ensure the best possible outcome to every print order.Primary Duties & ResponsibilitiesReview a minimum number of art verifications.Review and repair a minimum number of art checks.Respond to a minimum number of emails in the art inbox.Document clearly and completely in IMS all actions performed.Provide the most helpful and enthusiastic support to customers and our customer service team.Communicate professionally with customers verbally and in writing.Understand file repair requests prior to performing repair.Undertake any special projects as directed by Customer Service Manager.Provide support for our off-site facilities.Provide phone support to the call center when needed.Log into phone system as soon as your shift starts and log off at breaks and at the end of the day.Professional telephone etiquette is required at all times.Follows established policies and procedures set in place by the company and management.Must be proactive with completing other duties as assigned.Knowledge/Skills/AbilitiesHigh School Diploma or equivalentExtensive knowledge of Photoshop, Illustrator, InDesign, Acrobat, Pitstop, Microsoft Word and Publisher.Must possess understanding of designer skills to interpret artwork for intent.Excellent customer service skills and the ability to multi-task.Ability to communicate effectively with management and other employees.Maintain a positive attitude.Must be able to working shifting/rotating schedules, including evenings, weekends, and overtime as necessary.TrainingSuper PEG Agent will be trained on DRI pre-press procedures, processes, and unique software applications.Training in customer service will include time spent in the call center under the supervision of the Customer Service Manager.Training in mailing services will include review of the Mailing Services Manual and time spent with mailing services customer service representative.Working conditionsThis position will be fulfilled working remotely from home based on company needs.Company IntroductionDigital Room is a high-growth eCommerce company serving Small and Medium Sized Businesses (SMBs) with high quality customized marketing and branding products and services. As a trusted leader in the markets we serve, our business is based on consistently delivering a high-quality product, on time, at a fair price. The company has grown consistently by expanding our product offering and winning new customers in existing brands as well as through strategic acquisitions. We have a strong company culture rooted in ourcore values: Dedication & Collaboration, Quality Driven, Data Driven Mindset, Customer Driven, Drive to Succeed, and Professionalism & Integrity.Digital Room operates multiple brands with unique value propositions, led by the flagship UPrinting brand. Other brands include PrintRunner, Packola, Logo Sportswear, eSigns, NextDayFlyers, and PrintPlace. The business is vertically integrated with a network of seven manufacturing locations across the US. The broad array of products include: Traditional Marketing Collateral, Stickers & Labels, Packaging, Promotional Products, and Signs & Banners. The Los Angeles headquarters is joined by professional staff in each manufacturing location as well as in three offices in the Philippines. The company’s over 1,500 employees worldwide work closely together and around the clock to deliver the speedy and reliable service that continues to win the trust and loyalty of thousands of customers every day.What are the perks and benefits of working at Digital Room?A chance to work with the best print professionals in a fast paced, collaborative, and fun environment.Competitive PayGrowth OpportunitiesLocation specific comprehensive health, dental, vision coverageEmployer Match 401(k) – limits applyCompany sponsored Life and AD&D InsuranceFlexible Spending AccountVoluntary BenefitsPaid Holidays and Paid Time Off (PTO)Fabulous Employee Discounts across all productsCompany-sponsored training and certificationsBest in class print technology and safe work environmentFun at work events and much moreCOVID-19 ConsiderationsTo keep our staff as safe as possible, we’ve implemented new procedures such as: mandatory masks worn in building, temperature checks, plastic barriers, social distancing guidelines, and full time sanitation cleaners.Job Type: Full-timePay: $16.00 – $17.50 per hourBenefits:401(k) matchingDental insuranceEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingVision insuranceWork from homeSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Experience:Adobe Acrobat: 1 year (Preferred)Photo editing: 1 year (Preferred)Adobe InDesign: 1 year (Preferred)Work Location: One location

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