Job Opening for Customer Service Representative/Graphic Designer in Lakes Area Graphix and Signworx (Lakes Area Graphix and Signworx in Fergus Falls, MN 56537)

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Job Category :	Content Writing
Company Name:	Lakes Area Graphix and Signworx
Position Name:	Customer Service Representative/Graphic Designer
Location :	Lakes Area Graphix and Signworx in Fergus Falls, MN 56537
Job Description :	This position is available to Minnesota and South Dakota Residents OnlyPrimary Objective: Provide a quality customer experience in the most efficient manner, before, during, and after the sale, including guidance on sign usage, graphic design, and installation. Coordinate order details, including image quality, pricing, order options, and delivery options. Respond to customer requests after the sale to assure customer retention.General Responsibilities & Duties: Demonstrate professional, respectful interaction with other team membersAccurately and professionally represent Lakes Area Graphix to customers and vendorsQuickly respond to prospective customer questions and information requests, by telephone, email, live chat, or in personProvide professional graphic design guidance for customers that take into account the image quality for the intended purpose and provide professional image proofsIdentify order options and alternative products for customersGather and document customer order details, including payment details, customer information, delivery requirements, etc.Provide after sale support to customers including information on product and customerProvide recommendations for continuous improvement of internal systems and proceduresOther duties as assigned, including helping with production activities periodicallyEducation/Experience: Preferred minimum of a 2 year degree in graphic design and 2 years of experience working directly in customer service.Values, Character & Personal AttributesDiligence, Initiative, and ProductivityReliability and ResponsibilityAttendanceWorking RelationshipsMaintain a Positive AttitudeSelf/Team ImprovementQualifications: Ability to provide positive customer experience for customersAbility to efficiently create intriguing graphic designs that meet customer expectationsAccurate documentation of order details and timely follow-through with customersWorking knowledge of office information systems, including Microsoft Office, email, customer management systems, order tracking systems, and accounting systemsWorking knowledge of graphical design software, including Adobe systems, Photo Shop, etc.Knowledge of the sign industry, including materials, pricing, usage, and installationAbility to provide recommendations for continuous improvement of internal systems and proceduresRequires effective oral and written communication skills, excellent interpersonal skillsUnderstand and value working as a team to accomplish goalsJob Type: Full-timePay: $15.00 – $18.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountLife insurancePaid time offWork from homeSchedule:Monday to FridayEducation:Associate (Preferred)Experience:Customer Service: 1 year (Preferred)Adobe Illustrator/Photoshop: 1 year (Preferred)Work Location: One location