Job Opening for Graphic Designer, Customer Service in Spotify (New York, NY)



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Job Category : Content Writing
Company Name: Spotify
Position Name: Graphic Designer, Customer Service
Location : New York, NY
Job Description : Customer Service
We are looking for a passionate graphic designer to join the Global Customer Service team who will be responsible for creating multimedia content for the online support site, internal knowledge base, as well as other possible channels. Above all, your work will impact the way the world experiences audio.
New York
Job type
Full Time Contractor
What you’ll do
Produce instructional content in several mediums for both internal (advisors) and external (customers) audiences – static image, animation, and video
Partner closely with Intent Experts in the Knowledge Management team to identify visual help needs
Offer additional creative support to our partner teams in Customer Service
Communicate and collaborate with the Spotify Design team to keep Customer Service aligned with company design standards
Contribute to the Customer Service Knowledge Management team’s self-service and visual help strategies
Keep a pulse on what other companies do in this space to identify opportunities to improve our best practices
Use metrics to guide the team in deciding what success looks like and where to put our efforts
Who you are
You are experienced with working in an in-house agency, ad-agency/digital agency, graphic design agency, and/or as full-time freelance. (3+ years). NOTE: A CV without a link to your portfolio will be rejected.
You know how to use Adobe Creative Suite (Photoshop, Illustrator, After Effects, and InDesign) (3+ years of professional experience).This includes proven experience in motion graphics.
You have a deep understanding of and professional experience with the key social network/media channels
You are experienced with HTML and CSS
You have a solid understanding of design, layout and typography that you can tell us about.
You know how to adapt stylistically and technically to work within brand guidelinesYou know how to use presentation tools (Powerpoint, Keynote, Google Slides)
Where you’ll be
We are a distributed workforce enabling our band members to find a work mode that is best for them!
Where in the world? For this role, it can be within the Americas region in which we have a work location
Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences.
Find more information about our Work From Anywhere options here.
Our global benefits
Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off – fully paid – for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.
Spotify On Tour, join your colleagues on trips to industry festivals and events.
Learn about life at Spotify
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 381 million users.
Global COVID and Vaccination Disclosure
Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.
This role is not eligible for hire in Colorado, USA.

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