Tru by Hilton Prattville

I had an AMAZING experience at the Tru by Hilton Prattville from start to finish! WOW!! Not only is this property fresh, new, clean and offers all the amenities that anyone could possibly want in a hotel (full breakfast, spacious rooms, internet, safe/convenient location, and excellent service staff), but your Sales Manager, Madison Box is second to none!!! What a lovely, kind, knowledgeable, accommodating, personable and fantastic human! After having a HORRIBLE customer service experience at the Hampton Inn by Hilton Prattville with their group and events sales team, Madison was nothing but a breath of fresh air in comparison! She was so kind and the definition of true hospitality and warmth! It’s very evident who the hospitality leader is within this area! Staff and ownership actually care about the customer experience and that is hard to find especially in the immediate area! Book your accommodations here and don’t waste your time calling the “competitors”. Trust me on that and thank me later :)

I have stayed here for several weeks, usually clean rooms, good service(some employees) convenient snack and drink shop, breakfast is a solid 8/10. Biggest negative thing is the showers do not have a seal flap or anything at bottom of door so water usually makes a mess in bathroom floor. One employee in particular is “Shameika” I’m sorry if I mispronounce, is awesome. Very helpful, great customer service.

Thank you Ms. Tracy! Loved our stay, especially the service. Small issue with my door latch and was quickly given a new room. They even allowed a late check-out and accommodated so nicely. Pool table made for some fun nights as well. Really liked my experience here.

Hotel overall is nice. The customer service experience was indeed not a great display of this hotel. Upon arrival on Thursday, we checked in with Gabby, she was amazing. Beautiful spirit and great energy. We checked in a few hours before …

Quick stop on our way back from vacation. Our initial thought of the room was okay. It was big and had high ceilings and a nice space. After setting our belongings down we noticed how dirty the room was. Tiles are coming off the wall in the bathroom, the wall by the bed was disgusting, baseboards haven’t been touched since they built the property, nothing wiped down. Disappointing! The bed was NOT comfortable at all. We were on the first floor. The people above us were extremely loud, no biggie. AC had a hard time keeping up, understandable with it being so hot. Fridge not working, super disappointed since we had put food in it from our cooler and lost it. Pool is decent and the pergola area is a super nice area to sit. Gym, does the job. Pool table is a nice touch but we didn’t get to use it. The breakfast attendant was working hard and making sure everything was staying stocked. The breakfast was not great. Sausage rubbery, no cream cheese options, very basic options. The front desk gentleman was not very attentive, playing on his switch during the breakfast rush, wearing ripped jeans and flip flops. I understand comfort if he is working the evening shift but just a bad look and not great customer service. I explained my concerns with our room and all he did was say “Ew!!! Do you want a receipt for your stay”. Overall, one night was plenty. Not sure we would return and we usually like Hiltons.

First, the positive: Madison and Jecoby were excellent staff members.|What needs to be fixed:|The wallpaper in the bathroom needed to be washed, the corner of the shower either soap scum or glue needed to be removed. The arms of the desk …

Very disappointed. Upon check in, we asked to have our room cleaned daily. We were there for four nights. The room was cleaned once. We had to go to the front desk each evening for a towel set for the next day.. The air conditioner was not working properly. One elevator was out the whole week.

Temu Hilton This is a newer hotel, very clean and great location. Plenty of food and shopping options nearby, and even within walking distance. I would 100% stay here again. Having said that there are many things that make this not as good as a Hilton. Bathroom - shower is about a foot shorter than typical Hilton. All shower and sink soaps/lotions still there. Different brand, but I prefer it. Living/Beds- Very, very small rooms. No storage. No closet or drawers. Not a problem if you live out of suitcase. Big TV and comfy beds. Windows let a lot of light in, a lot. There was some blue, blinky light inside the ac unit. Had to cover it with a towel at night. **** BEWARE*** Bed frames are oversized compared to mattress. 3 of us hit our shins on the hard, wooden corner. My son has a huge knot. This is dangerous to the point of negligence by the hotel! Not a good place if you have a laptop either. Desk is extremely small. Front desk adolescent was useless. She was MIA for 5 minutes checking in. Have us one key, went to get second and it didn't work. Went back down again to get fixed. Went down another timer for pillows and she didn't know where they were at. Update - 4 of us hit out shins on bed!!

I have stayed at this location multiple times, but learned a lesson the hard way about having something come up and cancelling late. I was not only billed for the canceled stay, but was billed more than the original total was supposed to be for the stay including taxes and fees. A very disappointing experience with a Hilton property as a Diamond Member. 7/10/25 ***Update*** Contacted them as requested, but no change and charges remain as they were. Thank you to Madison for being very polite and trying to assist with this.

Rooms have no closet, dresser, microwave. Fan in bathroom didn’t work. No coffee maker in room. Blinds wouldnt roll up and stains on window blind. Crust on light switch buttons. Stains on headboard. Breakfast was the worst. Powdered eggs, watered down juices. Coffee was probably the lowest grade I’ve tasted at a hotel. Dirty carpets in lobby, Can not believe this is a Hilton Hotel.