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San Francisco-based Zipy.ai has raised $2.8 million in seed funding to accelerate software debugging for enterprises around the world.
Today, software development cycles have skyrocketed. Companies occasionally push updates to improve their customers’ experience. But some days, these updates also break the product, which not only affects the end-user experience but also consumes a lot of money for the organization.
In response, support, product and development teams rush to find out what went wrong on the customer side and why — a task that involves aggregating data across multiple tools and logs and often taking hours. In addition, if the customer does not notice or report the bug, the problem may go unnoticed in the code and affect others.
Zipy.ai provides customer perception
Founded in 2020 by Vaishalini Paliwal, Zipy.ai solves this challenge by providing enterprises with a unified platform to respond to customer issues as they arise.
When something breaks in a workflow, the solution captures the data points and alerts the involved team on Slack. Then, when a team member responds to the report, they are redirected to the Zipy dashboard that shows everything related to the bug, starting with what exactly the customer did with the issue they encountered and the exact code error. Using this interface, developers and product teams can easily iterate the user session, diagnose the problem, and work on a solution without wasting time sifting through the data or waiting for the customer to submit the bug report first.
“Most of us have been through this pain point for a very long time as software engineers. We’re very excited about scaling and building on the bigger vision to provide intelligent customer perception to help software teams solve code problems smartly, quickly and proactively. Behind Zipy is a very passionate product and engineering team who have experienced this issue first hand,” said Paliwal.
The company launched the product less than a month ago and has already won over 100 customers. Zipy.ai was also number one on ProductHunt.
Growing need for debugging and observability
Rapid digitization and the need to stay ahead of the competition have made companies optimistic about frequent release cycles. This has fueled the demand for tools that address different aspects of the app development ecosystem. Recently, software reliability platform Last9, which handles software reliability, raised $11 million in Series A funding and Turkey-based Altogic, which automates backend development for apps, raised $1 million. Other players in the space include Firebase, Amplify, LogicMonitor, and AppDynamics.
As demand grows, Paliwal plans to scale Zipy.ai and bring the product’s intelligent customer observation capabilities to more enterprise software teams. The company will deploy its latest round, led by Blume Ventures and operator-led venture capital firm Together Fund, to bolster the platform’s technology and make bug solving more proactive, intelligent and tech stack agnostic.
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This post Zipy.ai, which accelerates software debugging for enterprises, raises $2.8 million
was original published at “https://venturebeat.com/2022/04/13/zipy-ai-which-accelerates-software-debugging-for-enterprises-raises-2-8m/”